Shipping Policy

hipping Policy

Last Updated: July 25, 2025

Thank you for shopping with us. This policy outlines the terms and procedures related to the shipment of your order. Our goal is to provide a clear and reliable shipping experience.

1. Order Processing

All orders are processed and dispatched from our warehouses within 3 business days of placement. The processing phase includes order verification, quality control, packing, and transfer to the designated shipping carrier.

Please note: Orders placed on Saturdays, Sundays, or public holidays will be processed on the following business day.

2. Shipping Timeframes and Rates

Once an order is dispatched, the estimated time for delivery is as follows:

● Estimated Shipping Time: 10-20 business days.

● Shipping Rate: A worldwide flat-rate shipping fee of $5.99 USD applies to all orders.

Total Estimated Delivery: Your total delivery timeframe is the sum of order processing and shipping time, estimated at 13-23 business days.

3. Potential for Delays

Please be advised that all shipping times are estimates and not guaranteed. We are not responsible for delays caused by factors beyond our control, including but not limited to:

● Customs inspections and clearance procedures.

● Carrier service disruptions or transportation delays.

We appreciate your patience and understanding in such events.

4. Order Tracking

Upon shipment, a confirmation email containing a tracking number will be sent to you. You may monitor the status of your shipment using this number at:

● www.17track.net

Kindly allow several business days for the tracking information to be updated by the carrier after you receive the confirmation email.

5. Split Shipments

If your order contains multiple items, it may be dispatched in separate packages from different fulfillment centers. This practice allows for more efficient processing and faster overall delivery. For each package shipped, you will receive a separate Shipping Confirmation email with a unique tracking number.

6. Order Modifications

Requests to modify any order details (e.g., shipping information, item size, color, quantity) are extremely time-sensitive. Any changes must be requested before the order has been processed for shipment. We recommend contacting us immediately, preferably within 12 hours of placing your order.

Please email our support team with the following:

● Your Order Number (e.g., 071SHOP-123331) and Order Email.

● A clear description of the required modifications.

While we will make every effort to accommodate your request, we cannot guarantee changes once an order has entered the fulfillment process.

7. Unsuccessful Delivery Attempts

In the event of an unsuccessful delivery attempt, the carrier will typically hold the package at a local facility. We advise customers to first contact their local delivery provider with the tracking number to arrange for re-delivery or collection. We are not liable for packages returned to us due to an incorrect address provided by the customer or failure to collect the package in a timely manner.

8. Shipment Status Inquiries

It is normal for tracking information to experience pauses during transit. As a general guideline, if tracking activity is visible within the last 7 days, the package is still progressing through the carrier network. If there has been no tracking activity for more than seven consecutive days, please contact our support team for assistance.

9. Lost or Stolen Packages

If you believe your package is lost in transit after the 7-day period of no tracking updates, please contact us. Our team will initiate an investigation with the shipping carrier. If the carrier confirms the package is lost, we will resend the order at no additional cost.

Disclaimer: Our liability does not extend to packages that are confirmed as "Delivered" by the carrier's tracking system. We are not responsible for packages that are lost or stolen after a confirmed delivery to the address provided.

10. Shipping Destinations and Origin

● Destinations: We offer worldwide shipping. In the rare circumstance that our logistics partners cannot service a specific country, we will notify you immediately to make alternative arrangements.

● Origin: To facilitate a diverse product offering, items are shipped from our fulfillment centers in the United States, Canada, Australia, and the EU, as well as directly from our manufacturing partners.

11. Disclaimer

Just a few final, important notes. By placing an order with us, you agree to the following terms:

● Shipping Times: All shipping timeframes are estimates, not guarantees. We are not responsible for delays caused by customs, carriers, or other factors outside of our control.

● Customs, Duties, and Taxes: You, the buyer, are responsible for any customs fees, import duties, taxes, or other charges that may be applied by your country's authorities. These fees are not included in the item price or shipping cost.

● Address Accuracy: You are responsible for providing a complete and accurate shipping address. We are not liable for packages lost or returned due to an incorrect address.

● Delivered Packages: Our responsibility for an order ends once the tracking status shows a successful delivery. We are not liable for packages that are lost or stolen after this point.

For all inquiries, please contact our support team at support@handgiftsstore.com. To ensure prompt and efficient service, please include your order number (e.g., 031SHOP-1938) and the email address used to place the order in your message.